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Service Advisor/Writer
Greenville, SC 29605 US
Posted: 03/24/2023
2023-03-24
2023-04-28
Industry: Office
Job Number: KB131289310
Pay Rate: 25.00
Job Description
Service Advisor/Writer - $20-$25.00/hr. - 1st Shift - Greenville, SC
Preferred Qualifications:
- Schedule all incoming work appropriately throughout both 1st and 2nd shifts
- Set priorities based on the schedule for 1st and 2nd shifts
- Provide excellence in customer service to all customers
- Maintain a live and accurate yard check
- Maintain a live and accurate account of any jobs/customers that need to be updated/approved.
- Work in tandem with Shop Foreman to ensure technicians are booked and understand job expectations.
- Must have experience as a service advisor/writer in the automobile industry.
Preferred Skills:
- Schedule all incoming work appropriately throughout both 1st and 2nd shifts
- Both shifts need to be fully scheduled each day as reasonably as possible
- Set priorities based on the schedule for 1st and 2nd shifts
- Set daily priority tasks/goals for each shift accordingly
- Provide excellence in customer service to all customers
- Answering/conducting phone calls
- Providing accurate estimates as needed
- Updating current jobs as needed
- Obtaining approval for jobs as needed
- Working with the Parts Manager to: ensure part estimates are completed in timely manner;
- Working with Service Manager for any shop/service issues that may hinder providing service to the customer
- Maintain a live and accurate yard check
- Verify yard check accuracy at beginning of the shift to ensure priorities are determined from the correct information
- Continually update and monitor yard check information throughout the day as jobs arrive, progress, or get completed.
- Ensure jobs are properly recorded for scheduling purposes
- Maintain a live and accurate account of any jobs/customers that need to be updated/ approved.
- Each day monitor any follow-up information that is needed from the previous day’s work
- Work in tandem with Shop Foreman to ensure technicians are booked and understand job expectations
The goal of the Service Advisor/Writer is to serve the customer by ensuring the consistent and timely workflow of the shop. They are ideally the liaison between the customer and the technicians.
*This is a temporary – permanent position. The client plans to hire permanently. *
Let’s go to work! Apply online today or call our office at 864-649-3331.
Equal Opportunity Employer
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