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1st - Customer Service Account Manager

Fraser, MI 48026

Posted: 05/16/2023 Industry: Office Job Number: KK469430516 Pay Rate: $20 / hour

Job Description

Customer Service Account Manager, $20/hr - Fraser, MI
Are you looking for an opportunity to get your foot in the door with a cutting edge company eager to invest in you and bring you into their extremely progressive and fun culture?! Are you good with people? Then this is the opportunity for you!
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customer issues and follow problems through to resolution
  • Receive, investigate and respond to all customer service requests regarding shipments. Input phone and email orders and relative data into the computer database.
  • Quote, set up and manage shipments.
  • Keep accurate records and document customer service actions and discussions
  • Speak with customers by phone concerning shipments.
  • Receive and enter phone and emailed shipment information.
  • Invoice resolution and disputes.
  • Contact customers when necessary to advise shipment issues and to obtain information necessary to process orders.
  • Obtain customer feedback information.
  • Maintain an orderly workflow according to priorities
  • Experience in providing customer service support
  • Basic computer and keyboarding skills
  • Ability to think strategically
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
A day in the life at this company for this position consists of showing up and working 9am-5pm, Monday through Friday. In this position, you’d be responsible for providing excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.This is a great chance for someone trying to get their foot in the door and grow themselves!
There is an opportunity to be hired in at this  extremely busy local company!
Let’s go to work!  Apply online today or call our office at 586-275-2986.
Workbox Staffing Benefits:
  • Weekly Pay
  • Hire-in Opportunities
  • Benefits including Health, Life, and Dental 
Veteran Friendly and Equal Opportunity Employer
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