Lead Support Agent
Austin, TX 78758
Lead Support Agent, $16 per hour North Austin, TX
Our client is looking to add a detail oriented, proactive, empathetic and analytical Support Agent Lead to their team! They specialize in helping clients maintain effective communication for their customers, prospects or employees. The lead would be responsible for product and how to inquires as well as technical support and customer service. To be successful in this role you need to be able to communicate across different forms of communication such as slack, email, phone and more. The client would also expect you to be able to develop how to videos and support documents for the product you would be working on, from content to production.
When you are employed with Workbox Staffing you will have access to a personalized career consultant, healthcare, disability insurance, and advancement opportunities.
Functions and Requirements:
Aligned career goals
Savvy in IoT and SaaS technologies
Experience Troubleshooting / Problem solving
Experience with customer education support and services content developing
Job Order#: 140330