Dedicated Services Engineer - Okemos, Michigan

Okemos, MI 48864

Posted: 05/08/2018 Industry: IT Job Number: 130580 Pay Rate: $135000.00/year

This role in on-site in Okemos, Michigan

Our client is looking for talented engineers who are excited about open source cloud computing and are ready to join a global team charged with delivering world class services to our customers. Our Dedicated Service Engineers (DSE) are embedded at our customers' site and are responsible for providing consulting services, operating OpenStack clouds, and distilling their knowledge into our open source operations toolset. DSE also act as the escalation point for the client and provide assistance in the form of operational expertise, engineering support, training and mentoring.


Work on site at the client facilities in Okemos, Michigan providing consulting, support and OpenStack operational expertise.

Extend Operations tools to automate operations and make our managed services more stable, predictable, and more capable of running the latest cloud technologies

Deploy and operate production OpenStack clouds for clients.

Evaluate, learn, adapt tooling, train team members, and assist with the addition of emergent technologies into our managed service offering

Participate in troubleshooting, capacity planning, and performance analysis activities.

Proactively update documentation, troubleshooting playbooks, policies and procedures

Provide assistance and guidance as the escalation point for the Support and Operations teams

Work collaboratively with globally distributed peers on engineering, operations, and support tasks

Ensure all service level agreements are met

Prioritize work appropriately to consistently achieve departmental and company goals

Participate in an on-call rotation based on region


Systems administration experience in a high availability environment managing large deployments

Experience in customer facing consulting roles

Extensive knowledge of cloud computing concepts and technologies

Experience with OpenStack in a production environment

Experience with Software Defined Networks

Practical knowledge of IP networking, routing, and firewalls

Strong scripting skills with Python

Experience administering infrastructure services such as DNS, DHCP, TFTP, HTTP, etc.

Able to take ownership of unfamiliar tasks and problems and see them through to completion

Able to communicate clearly and effectively in English, especially using email and IRC

Self-driven, able to troubleshoot and willing ask others when appropriate to find answers

Familiarity with Ubuntu (or Debian)


Experience with Juju and MAAS

Experience with LXD, KVM

Experience in a service provider environment

Prior experience working with a globally distributed team

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