Dedicated Services Engineer - Okemos, Michigan
Okemos, MI 48864
This role in on-site in Okemos, Michigan
Our client is looking for talented engineers who are excited about open source cloud computing and are ready to join a global team charged with delivering world class services to our customers. Our Dedicated Service Engineers (DSE) are embedded at our customers' site and are responsible for providing consulting services, operating OpenStack clouds, and distilling their knowledge into our open source operations toolset. DSE also act as the escalation point for the client and provide assistance in the form of operational expertise, engineering support, training and mentoring.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Work on site at the client facilities in Okemos, Michigan providing consulting, support and OpenStack operational expertise.
Extend Operations tools to automate operations and make our managed services more stable, predictable, and more capable of running the latest cloud technologies
Deploy and operate production OpenStack clouds for clients.
Evaluate, learn, adapt tooling, train team members, and assist with the addition of emergent technologies into our managed service offering
Participate in troubleshooting, capacity planning, and performance analysis activities.
Proactively update documentation, troubleshooting playbooks, policies and procedures
Provide assistance and guidance as the escalation point for the Support and Operations teams
Work collaboratively with globally distributed peers on engineering, operations, and support tasks
Ensure all service level agreements are met
Prioritize work appropriately to consistently achieve departmental and company goals
Participate in an on-call rotation based on region
REQUIRED SKILLS & EXPERIENCE:
Systems administration experience in a high availability environment managing large deployments
Experience in customer facing consulting roles
Extensive knowledge of cloud computing concepts and technologies
Experience with OpenStack in a production environment
Experience with Software Defined Networks
Practical knowledge of IP networking, routing, and firewalls
Strong scripting skills with Python
Experience administering infrastructure services such as DNS, DHCP, TFTP, HTTP, etc.
Able to take ownership of unfamiliar tasks and problems and see them through to completion
Able to communicate clearly and effectively in English, especially using email and IRC
Self-driven, able to troubleshoot and willing ask others when appropriate to find answers
Familiarity with Ubuntu (or Debian)
DESIRED SKILLS & EXPERIENCE:
Experience with Juju and MAAS
Experience with LXD, KVM
Experience in a service provider environment
Prior experience working with a globally distributed team