Customer Service Planner

Spring Lake, MI 49456

Posted: 10/10/2018 Industry: Customer Service Job Number: 144381 Pay Rate: $13.00/hour

A Spring Lake manufacturer is seeking a full-time Customer Service Planner on 1st shift. The qualified candidate will be responsible for the coordination of Finished Goods, inventory, production and shipping requirements for company customers. Also serves as the first point of contact for all customer communications and is responsible for forwarding all communications tote appropriate department representative.

This is a contract to permanent position. Upon hire in you will receive medical and dental benefits, long term/short term disability, 401K with profit sharing, and paid vacations & holidays.

Functions & Responsibilities:

  • For receiving, entering, and acknowledging all customer sale orders.

  • Analyzing customer demand against finished goods inventory, WIP, planned Jobs, and giving feedback to the customer.

  • Maintaining the ERP system with accurate up-to-date customer and assembly information such as unit pricing, minimum purchase quantities, forecasts, customer performance metrics, activity notes and action items.

  • Maintain and support preventative maintenance practices across processes.

  • Maintain accurate flowcharts and work instructions for customer order processing and scheduling.

  • Manage and maintain job/work center schedules.

  • Manage and maintain daily capacity hours and capacity constraints.

  • Receive, analyze and provide feedback for all supplier performance measurements from our customers.

  • Participate and promote quality continuous improvement activities

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